Terms & Conditions

Please read these terms and conditions before using our website. By using our website you signify your consent to these 'Trading Terms'.

ReadySupp is a trading name of ReadySupp Ltd.

These terms apply to all transactions for the purchase of products from our site. Please read these Trading Terms carefully before ordering. By ordering any products from the Site you are indicating your acceptance of these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent.

We reserve the right to change these Trading Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

Ordering

You may place an order to purchase a product advertised for sale on the site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the Order Confirmation button on the checkout page.

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. 

In the event that your order includes products which are not available from stock, we will contact you by telephone or email to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.

Acceptance of your order and the formation of a contract between us once payment has been received, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).

Pricing

The prices of products advertised for sale on the Site are as set out on the Site. All prices are in Sterling inclusive of VAT where applicable, but exclude delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order. Prices and delivery charges displayed are valid and effective only within the countries stated on our terms. As standard equine supplements do not incur VAT, however VAT is applicable to shipping. 

Prices may change at any time prior to (but not after) acceptance of your order.

We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards by completing the relevant details on the checkout page

By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

All Readytub orders are on a SUBSCRIPTION ORDER basis. If you place an order for our Readytub subscription you are contracting readysupp to debit your account on a monthly basis for the total cost of your order until you, the customer, edit or delete your subscription. You may cancel your Readytub service subscription at anytime. ReadySupp require a minimum of two weeks notice in order to cancel a ReadyTub order as processing will have started after this period.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.

Delivery

Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. Our policy is to dispatch goods the same day the order is received for goods that are in stock (if order is placed before 1pm GMT).

We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses.

Deliveries are made by InterLink courier service Monday to Friday (excluding bank and public holidays), normally between the hours of 8am and 5.30pm. The precise timing of a delivery cannot be specified. Deliveries may require a signature to confirm receipt. You will receive notification of the delivering Courier and tracking number by email, once dispatch occurs.

All delivery orders will be dispatched within 3 working days after receipt of payment, however we endeavour to dispatch the same day where possible. However, if due to the seasonal demand for a particular product or simply due to unusually high/unexpected demand meaning that it is not immediately available we will contact you and notify you of the soonest available delivery date.

Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 14 days afterwards, when you will be responsible for the postage costs for return, unless an item is faulty or sent in error. You may do so either by notifying us (see Contact Us), giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with our returns policy. You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

Our policy on cancellations and returns does not affect your legal rights.

Faulty Products

If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us to arrange for the return of the product.

Our policy on faulty products does not affect your legal rights.

Security

We understand that you may have concerns about security on the internet. All payments are made through SagePay which is a secure payment gateway.

We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

If you have any additional queries about security, please email us at: info@readysupp.com

Our Liability

We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

You are responsible for the use you make of the products you order, which must be used as per the recommended dosage instructions. Our supplements are formulated in accordance with the BETA NOPS code for your added security. Read more here.

To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses). 

Nothing in our Trading Terms affects your statutory legal rights.

General

ReadySupp is a trading name of ReadySupp Ltd. Our company number is 8513757.

Legal

Any formal legal notices should be sent to us by post.

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

How to Contact Us

Please feel free to contact us in any of the following ways:

Email: info@readysupp.com,

In writing: Readysupp Ltd., The Dutch Barn, Elm Tree Park, Manton, Marlborough, Wiltshire, SN8 1PS

By telephone: 01672 541 157

These Trading Terms were last updated on 7th December 2015.